1. Refund and Returns Overview
As all our products are custom-made based on your order, we do not offer returns or exchanges unless the item is defective, damaged, or incorrect.
2. Damaged or Defective Items
If your item is damaged or defective, please contact us within 14 days of receiving your order. To request a replacement or refund, send us:
- Your order number
- A clear photo of the damaged or defective item
3. Incorrect Orders
If you received the wrong item, contact us within 14 days with the details of the mistake, including photos. We will cover the cost of shipping for the correct item.
4. Non-Returnable Items
Due to the custom nature of our products, we cannot accept returns for:
- Items ordered in the wrong size (please refer to the size chart before purchasing)
- Personalized products with custom designs
5. Refund Process
Approved refunds will be processed within 5-7 business days and will be issued back to your original payment method.
6. Shipping Costs
We do not cover return shipping costs unless the product was defective or incorrect. For returns from Morocco, please use a reliable shipping service like La Poste Maroc or Amana.
7. Contact Us
For assistance with returns or refunds, please contact us at [email address].